Compliant, effortless guest internet for your hotel
Room-number login, a welcome screen branded for your hotel, and automatic compliant logging. Guests connect in seconds while you meet legal obligations in the background.
The 3 biggest guest-WiFi problems for hotels
Captivo solves all three in one solution.
Legal compliance risk
Regulations require connection records to be kept for guest internet. Hotels that don't log connections face serious penalties in audits.
Complex guest login
Long passwords, codes scribbled on paper and WiFi questions tying up the front desk hurt the guest experience.
Unbranded, insecure portal
Generic login screens don't reflect your hotel's image; open networks put guest data at risk.
A solution designed for your hotel
Room-number login
Guests connect in seconds with surname and room number. With PMS integration, access is valid throughout the stay and closes automatically at checkout.
SMS verification
Offer phone-number login as well. One-time code, secure, no sign-up required.
Your branded welcome
A portal with your logo, colors and background. Show campaigns, restaurant or spa announcements on the login screen.
Compliant logging
All connections are logged time-stamped and encrypted, retained for the required period. Audit-ready, exportable reports.
Privacy-compliant data
Guest data is processed encrypted and deleted automatically at the end of retention. Data security isn't left on your shoulders.
Timed & quota-based access
Define speed, time and device limits by stay type. Offer privileged packages to VIP guests.
Compliance, automated
You won't have to track legal obligations by hand. Captivo keeps connection records for you, encrypts them, and deletes them when retention expires.
- Time-stamped connection records, retained as required
- Exportable reports for audits
- Device identifiers AES-256 encrypted
- Automatic deletion at end of retention
Frequently Asked Questions
What do I need to comply with the law at my hotel?
For the internet you provide to guests, you must keep connection logs (who connected and when) and retain them for the mandated period. Captivo keeps these records automatically — time-stamped and encrypted — and provides exportable reports for audits, so you meet the legal obligation without manual work.
Do guests log in by room number or by SMS?
Both are possible. Room number + surname login requires PMS (hotel management system) integration and is limited to the stay duration. Alternatively, you can offer phone number + SMS code login. You can enable both at the same time.
Do I need to replace my existing WiFi?
No. Captivo integrates with your pfSense or OPNsense firewall and uses your existing access points. Most hotels go live the same day with no new hardware investment.
Is it hard for guests to connect?
No. When a guest selects the hotel WiFi, the welcome portal opens automatically. They enter their room info or phone, verify and connect. No app download or technical knowledge needed.
Make your hotel's WiFi legal and modern
Try the compliant hotel WiFi solution that sets up in minutes — free.
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